Responsible Gaming

Gambling Should Be Entertainment

At Magic Red, we believe that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Like any form of entertainment, it should only be enjoyed with money you can afford to lose.

We are committed to promoting responsible gaming and supporting players who may be experiencing difficulties with their gambling habits.

Age Verification

Magic Red is only available to players aged 18 years or over in the United Kingdom. It is your responsibility to ensure you meet the legal age requirement in your jurisdiction before accessing our services.

We take age verification seriously and reserve the right to request proof of identity and age at any time.

Warning Signs of Problem Gambling

Are you concerned about your gambling habits? Consider whether you recognise any of the following signs:

• Spending more time or money on gambling than you planned
• Chasing losses by gambling more to recover money lost
• Neglecting family, work, or other responsibilities due to gambling
• Hiding your gambling activities or lying about the amount you gamble
• Borrowing money or going into debt to fund gambling
• Feeling anxious, irritable, or depressed when not gambling
• Increasing the amount wagered to achieve the same level of excitement
• Failed attempts to reduce or control gambling
• Using gambling to escape problems or negative emotions
• Friends or family expressing concern about your gambling

If you recognise any of these signs, please seek help immediately.

Self-Help Tools & Player Protections

Magic Red provides a range of tools to help you maintain control of your gambling:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit
• Loss Limits: Set limits on the total losses you are willing to accept over a given period
• Time Limits: Set reminders to take breaks during your gaming sessions
• Reality Checks: Receive regular notifications about your time and money spent while playing
• Self-Exclusion: Temporarily or permanently exclude yourself from Magic Red and other participating operators through GamStop (see below)

To access these tools or discuss your account restrictions, please contact Magic Red's customer support team.

Support Organizations

If you are struggling with problem gambling, confidential support is available from these organisations:

United Kingdom

• GamCare - Free counselling and support for problem gambling
  www.gamcare.org.uk
  Helpline: 0808 8020 133 (Free, confidential, 24 hours)
• GamStop - National self-exclusion scheme for online gambling
  www.gamstop.co.uk
  Allows you to self-exclude from all licensed online gambling operators in Great Britain
• Gamblers Anonymous - Free support group meetings
  www.gamblersanonymous.org.uk

International Support

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org
  Helpline: 1-800-522-4700
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  www.bzga.de

Get Help Today

If you think you may have a problem with gambling, please seek help immediately. There is no shame in asking for support—help is available and recovery is possible.

Contact one of the organisations listed above, speak with someone you trust, or reach out to your GP who can provide referrals to specialist services.

You are not alone. Help is available 24/7.